Last summer I began this adventure of writing a blog about corporate culture at Kitchen Kettle Village. The people who say writing takes discipline are right. I have managed to finish describing the foundation of our business – our vision, mission and values. This Village of shops, restaurants and lodging rooms we call Kitchen Kettle does not happen by magic. We all feel a little more confident knowing what direction we’re going, what we’re expected to do along the way and how to decide what course to take when a question comes up.
So how does all this “corporate speak” play out in the real world of Kitchen Kettle? In lots of places, but the Jam & Relish Kitchen is the best place to see it at work. Remember the QFACTs? Quality raw materials are the basis of our world famous jams, pickles and salsas. Have you ever heard the Amish girls singing in the kitchen while they are making jelly? That’s how they have fun. You won’t find a more active crew anywhere – they do work hard! The clean kitchen is evident to anyone who just looks in the window from the retail sales floor. And the teamwork – they each have their own piece of the process that makes the jar of jam which ends up on the shelves of the Jelly Room.
Each store in our Village uses those QFACTs as a standard to rate the experience they are delivering to our guests.
What standard do you use either at work or at home with your family? Do you have a vision that drives your behavior? If you want to find out more, you might enjoy a Kitchen Kettle Field Trip. You can take one of your own or sign up for the one we offer for a little more in-depth look at the foundations of business – vision, mission and values. Check it out under the Our Village Tours and Training section of www.kitchenkettle.com